Shipping Policy for Rahaima.com

SHIPPING WITHIN AUSTRALIA

Rahaima will dispatch and send items by Registered Post (Australian Express Post Shipping) within 1 week (7 days) of purchase.

All Customers will receive a email notification when the package has been dispatched from Sydney Australia.

Customers will be able to track their item (purchase) via the assigned web link.

A confirmation email will be sent by Rahaima, confirming the package has been sent. 

As all items are handmade and bespoke, there can be delays of up to 3 to 4 weeks on some items.  Customers will be notified if there are any delays and offered a FULL REFUND should this delay be a problem. 

All Domestic Australian Shipping Fees are included in the purchase price of the item(s)   

INTERNATIONAL SHIPPING (excluding Australia)

Rahaima will dispatch and send items by International Registered Post (Australian International Express Post Shipping) within 1 week (7 days) of purchase.

All Customers will receive a email notification when the package has been dispatched from Sydney Australia.

Customers will be able to track their item (purchase) via the assigned web link.

A confirmation email will be sent by Rahaima, confirming the package has been sent. 

As all items are handmade and bespoke, there can be delays of up to 3 to 4 weeks on some items.  Customers will be notified if there are any delays and offered a FULL REFUND should this delay be a problem. 

There can be delays due to international travel / freight and countries customs taxes.  Customers are responsible for their own countries CUSTOM TAXES. 

International customers will be notified if there are any delays.  All International Shipping Fees are included in the purchase price of the item(s)   

TRACKING ORDERS

All Customers will be notified of their purchase tracking number via email when the item(s) have been dispatched. 

Rahaima will also send out an email confirmation when purchases have been dispatched from Sydney Australia. 

 

CONTACT RAHAIMA

You can contact Rahaima on email:

Contact@Rahaima.com

Or you can click on the Contact US page and fill in the attached form. 

 

RETURNS AND REFUNDS

If you wish to read through Rahaima's Refunds policy, please click on the link HERE.